Returns & Exchanges
Due to the perishable nature of our fermented products, we cannot accept physical returns; however, if your order arrives damaged or unsatisfactory, we are committed to making it right with a replacement or refund.
Inspect Your Delivery
Upon arrival, please check your jars for any leakage or damage that may have occurred during the shipping process.
Capture Documentation
Take clear photos of the damaged items and the shipping box label to help us process your claim quickly.
Contact Our Team
Email our customer support within 7 days of delivery with your order number and the photos you captured.
Resolution Process
Once reviewed, we will issue a store credit, a full refund, or ship out a fresh batch of your favorite ferments at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing