Frequently Asked Questions
Everything you need to know about our fermented, probiotic-rich pickles and snacks.
How should I store my pickles once they arrive?
Because our products are live-culture and fermented, they must be refrigerated upon arrival to maintain their crunch and slow down the fermentation process.
Are your products pasteurized?
No, we never pasteurize our products. Pasteurization kills the beneficial bacteria (probiotics) that provide the gut-health benefits our customers love.
How do you ship perishable items safely?
We use specialized insulated packaging and cold packs to ensure your ferments stay at an appropriate temperature during their journey to your doorstep.
What is the shelf life of your fermented vegetables?
When kept refrigerated, our products typically stay fresh and delicious for up to 6 months. Check the 'Best By' date on each individual pouch.
Do you offer a satisfaction guarantee?
Yes! If your order arrives damaged or you are unhappy with the quality, please contact us within 30 days and we will make it right with a replacement or refund.
Is the brine drinkable?
Absolutely! Our brine is packed with electrolytes and probiotics. Many customers drink it as a wellness shot or use it in cocktail recipes.